"Error loading Zoomify" | Gwulo: Old Hong Kong

"Error loading Zoomify"

[Posted here in case anyone else has the same problem]

Richard reports:

I am having trouble viewing images on the gwulo web site ........... I always get a message saying that there is an error loading Zoomify. Is this because I may have an outdated web browser ?

It might be the browser. It might also a problem with Adobe Flash, since Zoomify needs Flash to run.

So, the first few questions:

1. Has Zoomify recently stopped working for you, or has it never worked?

2. What is the current version of Adobe Flash you are using? (Visit http://www.codegeek.net/flash-version.php and look for the 'You have Flash player x.y.z installed'. What's the x.y.z number?)

3. If you install the current version of Flash, does Zoomify start working? (Visit http://www.adobe.com/support/flashplayer/downloads.html and click 'Get the latest version'. After the installation is complete, repeat question 2 above to check that the upgrade worked.)

Please let me know your answers. If it still doesn't work, we'll think of something else to try.

Regards, David

Forum: 

I have followed the Adobe Flash recommendations and the problem still exists

Richard:

Maybe my Internet Explorer is too old

David:

Please could you let me know the version of your Internet Explorer (it's under the Help / About menu)

When you see the error about loading zoomify, does it just show 'error loading zoomify', or is there any extra information? (If you could send a screenshot showing the error, that would be a big help).

Then if you don't mind upgrading your Internet Explorer, that would certainly be worth trying:
http://www.microsoft.com/windows/internet-explorer/default.aspx

Or alternatively you could try installing another modern browser, eg Firefox:
http://www.mozilla.com/en-US/firefox/

Richard:

I checked that I only have Internet Explorer Version 6. I will, when I have time and patience, upgrade to Version 8 and hopefully this will solve the problem.